An aproach to the key success factors for heritage sites management

Authors

  • Silvia Fresneda Fuentes ESGHT/Universidade do Algarve
  • Antonio Lobo Gallardo Universidad de Sevilla, Grupo de Investigación Sistemas de Información Contable para la Gestión, Departamento de Contabilidad y Economía Financiera, Universidad de Sevilla

Keywords:

Cultural tourism, heritage sites, success critical factors

Abstract

Cultural tourism is based on the management and operation of goods as cultural heritage. The need for positive outcomes has generated a growing emphasis on identifying key success factors. The main objective of this study was to identify these factors through a literature review. We understand that the management of cultural heritage assets should address the need for continuous improvement and an interdisciplinary and strategic business perspective, taking into account different stakeholders –with special attention given to tourists – as well as conditions resulting from budgetary constraints, innovation and volume of public visits. As important factors, we have identified the following: (1) integrated quality management, (2) financial-economic control, (3) visitor segmentation, (4) the public nature of management bodies, (5) competition, and (6) the global economic situation.

Author Biography

  • Silvia Fresneda Fuentes, ESGHT/Universidade do Algarve
    PhD, Adjunct Professor, ESGHT/University of Algarve Web Manager of the Journal Encontros Científicos - Tourism & Management Studies  Director of the undergraduate Course in Hotelmanagement, ESGHT/University of Algarve

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Published

10.01.2024

Issue

Section

Tourism/Hospitality: Research Papers

How to Cite

Fresneda Fuentes, S., & Lobo Gallardo, A. (2024). An aproach to the key success factors for heritage sites management. Tourism & Management Studies, 10, 186-192. https://tmstudies.net/index.php/ectms/article/view/623

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