Editors: José António C. Santos, Margarida Custódio Santos
Table of Contents
Editorial
| Editorial | PDF (PT) |
| Alfonso Vargas Sánchez | 5-5 |
Tourism/Hospitality: Research Papers
| Analysis of advertising effectiveness and usability in Travel 2.0 tools. An experimental study through eye-tracking technique | PDF (SP) |
| Francisco Muñoz-Leiva, Janet Hernández-Méndez, Francisco J. Liébana-Cabanillas, Mauro Marchitto | 7-17 |
| Collaborative networks in community-based tourism: implications for participatory management | PDF (PT) |
| Andrés Burgos, Frédéric Mertens | 18-23 |
| The impact of eWOM: a study on the adoption of opinions on consumer online communities | PDF (PT) |
| Jorge Brantes Ferreira, Angilberto Freitas, Eduardo Rocha Guarana, Thais Vieira de Lima, Juliana Werneck Rodrigues, Cristiane Junqueira Giovannini | 28-37 |
| Image of Camino de Santiago: Analysis of its promotional representation as a tourist product | PDF (SP) |
| María José Andrade Suárez, Iria Caamaño Franco | 38-46 |
| Tourism capacity as organizational performance assumption: A study in the hotel sector | PDF (PT) |
| Elvis Silveira-Martins, Vinicius Costa da Silva Zonatto, Luiz Eduardo Mascarenhas | 47-56 |
| The virtuous relationship between entrepreneurship and social capital: a study on tourism rural businesses in Portugal and Brazil | PDF (PT) |
| Teresa Costa, Simone Galina | 57-69 |
| The inseparable alliance between cultural and rural tourism in Madeira | PDF (PT) |
| Elisabete Teixeira Gouveia Rodrigues | 70-77 |
| The use of social media in hotels as indicator of efficient management | PDF (SP) |
| Juan Pedro Mellinas, Soledad María Martínez María-Dolores, Juan Jesús Bernal García | 78-83 |
| Analysis of the determinants on the predisposition to visit a wellness tourism destination. Typologies of potential tourists | PDF (SP) |
| Andrea Paola De la Hoz, Francisco Muñoz Leiva | 84-95 |
| Stakeholders participation in tourism and recreation planning and management in protected areas: Fundamentals on the participatory process | PDF (PT) |
| Paulo Filipe Rosa, Luís Alberto Dias Carvalhinho, Jorge Alexandre Pereira Soares | 96-106 |
| Tourist experience in museums: perceptions of managers and visitors | PDF (PT) |
| Marlusa de Sevilha Gosling, João Albino Silva, Julio Mendes, Mariana de Freitas Coelho, Italo Brener Carvalho | 107-116 |
| Crisis and survival strategy in the Spanish hospitality industry: An approach through financial statements | PDF (SP) |
| Remedios Ramón Dangla | 117-126 |
Business/Management: Research Papers
| Intangible Marketing: The servicescape and the use of physical evidence projection of service environments | PDF (PT) |
| Marcelo da Silva Schuster, Valéria da Veiga Dias, Luciana Flores Battistella | 128-134 |
| Risk Management in Portuguese “Excellence SME” | PDF (PT) |
| Fernando Oliveira Tavares, Luís Pacheco, Miguel Rodrigues Pires | 135-144 |
| Quality assessment of online banking services: An integrated model of SERVQUAL - Kano and QFD | PDF (PT) |
| Ariana Heleno Marques dos Santos, Carlos JF Cândido | 145-153 |
| CSR and technology companies: a study on the motivations of implementation and integration in Spanish companies | PDF (SP) |
| Juan Andres Bernal-Conesa, Antonio Juan Briones Peñalver, Carmen de Nieves-Nieto | 154-164 |
| Intangible resources and export performance | PDF (PT) |
| Orlando Lima Rua, Alexandra Silva França | 165-172 |