Vol. 10 No. 1 (2014)

View Vol. 10 No. 1 (2014)

Editor: Chris Cooper

Published: 31.01.2014

Editorial

Editorial

Chris Cooper

1-1
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Tourism/Hospitality: Research Papers

Critical success factors for a total quality culture: A structural model

Ana Cláudia Campos, Júlio da Costa Mendes, João Albino Silva, Patrícia Oom do Valle

7-15
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Tourist satisfaction and loyalty in the hotel business: An application to the island of São Miguel, Azores

Maria da Graça Batista, João Pedro Couto, Diana Botelho, Cláudia Faias

16-23
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Performance evaluation methods in the hotel industry

Catarina Rosa Nunes, Maria João Cardoso Vieira Machado

24-30
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Influence of cultural distance on the internationalisation of Spanish hotel companies

Germán Gémar

31-36
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Success factors of regional airports: The case of Oporto airport

Francisco Carballo-Cruz, Vânia Costa

37-45
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Ryanair and Spain: Air connectivity and tourism from the perspective of complex networks

Tatiana Iñiguez, Marta Plumed, María Pilar Latorre Martínez

46-52
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Mobile technology, games and nature areas: The tourist perspective

Marcelo de Oliveira Nunes, Verônica Feder Mayer

53-58
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Satisfaction in hospitality on TripAdvisor.com: An analysis of the correlation between evaluation criteria and overall satisfaction

Pablo Flôres Limberger, Francisco Antonio dos Anjos, Jéssica Vieira de Souza Meira, Sara Joana Gadotti dos Anjos

59-65
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Fine-grained analysis of aspects, sentiments and types of attitudes in restaurant reviews

Marcirio Silveira Chaves, André Laurel, Nélia Sacramento, Cristiane Drebes Pedron

66-72
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Influential factors in the competitiveness of mature tourism destinations

Margarida Custódio Santos, Ana Maria Ferreira, Carlos Costa

73-81
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White-water rafting guides, leisure behaviour and liminality

Sandro Carnicelli Filho

82-86
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Local residents’ attitudes towards the impact of tourism development in Cape Verde

Sandra María Sánchez Cañizares, Julia M. Núñez Tabales, Fernando J. Fuentes García

87-96
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Tourism and the demonstration effect: Empirical evidence

J. Carlos Monterrubio, M. Marivel Mendoza-Ontiveros

97-103
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The antecedents of word of mouth intentions about a Brazilian tourist destination

Márcio Moutinho Abdalla, José Roberto Ribas, Paulo Roberto da Costa Vieira

104-111
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Tourist attractions as a moderating element in explanatory models for loyalty development

Manuel Rey-Moreno, Cayetano Medina-Molina, Ramón Rufín-Moreno

112-118
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Festival motivation and loyalty factors

Miranda Kitterlin, Michelle Yoo

119-126
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