Editor: Chris Cooper
Table of Contents
Editorial
| Editorial | |
| Chris Cooper | 1-1 |
Tourism/Hospitality: Research Papers
| Critical success factors for a total quality culture: A structural model | |
| Ana Cláudia Campos, Júlio da Costa Mendes, João Albino Silva, Patrícia Oom do Valle | 7-15 |
| Tourist satisfaction and loyalty in the hotel business: An application to the island of São Miguel, Azores | |
| Maria da Graça Batista, João Pedro Couto, Diana Botelho, Cláudia Faias | 16-23 |
| Performance evaluation methods in the hotel industry | |
| Catarina Rosa Nunes, Maria João Cardoso Vieira Machado | 24-30 |
| Influence of cultural distance on the internationalisation of Spanish hotel companies | |
| Germán Gémar | 31-36 |
| Success factors of regional airports: The case of Oporto airport | |
| Francisco Carballo-Cruz, Vânia Costa | 37-45 |
| Ryanair and Spain: Air connectivity and tourism from the perspective of complex networks | |
| Tatiana Iñiguez, Marta Plumed, María Pilar Latorre Martínez | 46-52 |
| Mobile technology, games and nature areas: The tourist perspective | |
| Marcelo de Oliveira Nunes, Verônica Feder Mayer | 53-58 |
| Satisfaction in hospitality on TripAdvisor.com: An analysis of the correlation between evaluation criteria and overall satisfaction | |
| Pablo Flôres Limberger, Francisco Antonio dos Anjos, Jéssica Vieira de Souza Meira, Sara Joana Gadotti dos Anjos | 59-65 |
| Fine-grained analysis of aspects, sentiments and types of attitudes in restaurant reviews | |
| Marcirio Silveira Chaves, André Laurel, Nélia Sacramento, Cristiane Drebes Pedron | 66-72 |
| Influential factors in the competitiveness of mature tourism destinations | |
| Margarida Custódio Santos, Ana Maria Ferreira, Carlos Costa | 73-81 |
| White-water rafting guides, leisure behaviour and liminality | |
| Sandro Carnicelli Filho | 82-86 |
| Local residents’ attitudes towards the impact of tourism development in Cape Verde | |
| Sandra María Sánchez Cañizares, Julia M. Núñez Tabales, Fernando J. Fuentes García | 87-96 |
| Tourism and the demonstration effect: Empirical evidence | |
| J. Carlos Monterrubio, M. Marivel Mendoza-Ontiveros | 97-103 |
| The antecedents of word of mouth intentions about a Brazilian tourist destination | |
| Márcio Moutinho Abdalla, José Roberto Ribas, Paulo Roberto da Costa Vieira | 104-111 |
| Tourist attractions as a moderating element in explanatory models for loyalty development | |
| Manuel Rey-Moreno, Cayetano Medina-Molina, Ramón Rufín-Moreno | 112-118 |
| Festival motivation and loyalty factors | |
| Miranda Kitterlin, Michelle Yoo | 119-126 |