Editors: José António C. Santos, Margarida Custódio Santos, Alfonso Vargas Sánchez
Table of Contents
Hospitality
| A proposal for measuring hotels’ managerial responses to User-Generated-Content Reviews | |
| Javier Perez-Aranda, María Vallespín Arán, Sebastian Molinillo | 7-16 |
| Measuring and analysing standardisation in the Hungarian hotel sector | |
| Petra Gyurácz-Németh | 17-24 |
| Software as a Service: An effective platform to deliver holistic Hotel Performance Management systems | |
| Nuno Antonio, Francisco Serra | 25-35 |
| Internal marketing and job satisfaction in hotels in Via Costeira, Natal, Brazil | |
| Carlos Peixeira Marques, Carmem Teresa Leal, Carla Susana Marques, Breno Tinoco Cabral | 36-42 |
| Validation of the Hospitality Culture Scale in the context of hotel industry | |
| Adriana Lopes Fernandes, Bráulio Alexandre Barreira Alturas, Raul Manuel Silva Laureano | 43-52 |
| Satisfaction and loyalty in the all-inclusive system in Cape Verde | |
| Juan Antonio Jimber Del Rio, Jesus Claudio Pérez Gálvez, Francisco Orgaz Agüera, Virginia Navajas Romero, Tomás López-Guzmán | 53-62 |
| Online hotel ratings and its influence on hotel room rates: the case of Lisbon, Portugal | |
| Conceição Castro, Fernanda A. Ferreira | 63-72 |
| Capital structure of portuguese hotel firms: a structural equation modelling approach | |
| Fernanda Matias, Leonor Salsa, Carlos Afonso | 73-82 |
| Neural network analysis for hotel service design in Madrid: the 3ps methodology and the frontline staff | |
| Sandra Flores-Ureba, Javier De Esteban-Curiel, Mª Luisa Delgado-Jalón, José Ángel Rivero-Menéndez | 83-94 |