Vol 14 (2018)

Special Issue on Hospitality

Editors: José António C. Santos, Margarida Custódio Santos, Alfonso Vargas Sánchez

Table of Contents


A proposal for measuring hotels’ managerial responses to User-Generated-Content Reviews PDF
Javier Perez-Aranda, María Vallespín Arán, Sebastian Molinillo 7-16
Measuring and analysing standardisation in the Hungarian hotel sector PDF
Petra Gyurácz-Németh 17-24
Software as a Service: An effective platform to deliver holistic Hotel Performance Management systems PDF
Nuno Antonio, Francisco Serra 25-35
Internal marketing and job satisfaction in hotels in Via Costeira, Natal, Brazil PDF
Carlos Peixeira Marques, Carmem Teresa Leal, Carla Susana Marques, Breno Tinoco Cabral 36-42
Validation of the Hospitality Culture Scale in the context of hotel industry PDF
Adriana Lopes Fernandes, Bráulio Alexandre Barreira Alturas, Raul Manuel Silva Laureano 43-52
Satisfaction and loyalty in the all-inclusive system in Cape Verde PDF
Juan Antonio Jimber Del Rio, Jesus Claudio Pérez Gálvez, Francisco Orgaz Agüera, Virginia Navajas Romero, Tomás López-Guzmán 53-62
Online hotel ratings and its influence on hotel room rates: the case of Lisbon, Portugal PDF
Conceição Castro, Fernanda A. Ferreira 63-72
Capital structure of portuguese hotel firms: a structural equation modelling approach PDF
Fernanda Matias, Leonor Salsa, Carlos Afonso 73-82
Neural network analysis for hotel service design in Madrid: the 3ps methodology and the frontline staff PDF
Sandra Flores-Ureba, Javier De Esteban-Curiel, Mª Luisa Delgado-Jalón, José Ángel Rivero-Menéndez 83-94