Validation of the Hospitality Culture Scale in the context of hotel industry

Authors

  • Adriana Lopes Fernandes Instituto Universitário de Lisboa (ISCTE-IUL) ISTAR-IUL
  • Bráulio Alexandre Barreira Alturas Instituto Universitário de Lisboa (ISCTE-IUL) ISTAR-IUL
  • Raul Manuel Silva Laureano Instituto Universitário de Lisboa (ISCTE-IUL) BRU-IUL

Keywords:

Organizational Culture, Hospitality Culture, Hotel Industry, Confirmatory Factor Analysis

Abstract

This study aims to validate the final factors for the Organizational Culture of the Hospitality Culture Scale which consists of the following four dimensions: management principles, customer relationships, job variety, and job satisfaction in the context of hotel industry organizations both in Brazil and Portugal. To this end, a confirmatory factor analysis (CFA) was performed, where two hundred and fifty-nine hotel industry professionals were rated. The presented results support a structure with three factors and eighteen items. It was concluded that the factor "job satisfaction" does not contribute to the formation of the OC construct. It is understood that an appropriate OC to the hospitality environment can make employees feel valued, which can impact job satisfaction, but job satisfaction cannot be considered part of the values shared by members of an organization

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Published

28.02.2018

Issue

Section

Tourism/Hospitality: Research Papers

How to Cite

Fernandes, A. L., Alturas, B. A. B., & Laureano, R. M. S. (2018). Validation of the Hospitality Culture Scale in the context of hotel industry. Tourism & Management Studies, 14(1), 43-52. https://tmstudies.net/index.php/ectms/article/view/1002

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