Satisfaction, loyalty and collectivism in cultural destinations

Abstract

Many studies have analyzed the impact of destination image on
tourist satisfaction and loyalty, including different mediating
variables both affective and cognitive. This article will attempt
to determine whether the representative model of visitors'
future behavior (satisfaction and loyalty), viewed in terms of
expectations, disconfirmation, satisfaction, emotions and loyalty,
follows a universal common pattern or whether that behavior
actually differs, when the model is applied to cultural
destinations offering different attractions. The conclusion is that
there is a different pattern for urban cultural destinations which
include beaches among their attractions.