Creating a holistic excellence model adapted for technology-based companies

Authors

  • Ana Clara Pastor Tejedor School of Engineering and Architecture, University of Zaragoza, Department of Organisation and Business Management
  • Jesús Pastor Tejedor School of Engineering and Architecture, University of Zaragoza, Department of Organisation and Business Management
  • Luis Navarro Elola School of Engineering and Architecture, University of Zaragoza, Department of Organisation and Business Management
  • Manbir Sodhi University of Rhode Island. Department of Mechanical, Systems and Industrial Engineering
  • Guillermo Pérez Sancho School of Engineering and Architecture, University of Zaragoza, Department of Organisation and Business Management

Keywords:

Management, marketing, quality, BSC, EFQM

Abstract

The objective of this study is the preparation of a management model that brings together the advantages of models from different disciplines: Balanced Scorecard (BSC), European Foundation for Quality Management (EFQM) and Holistic Marketing (HM).

HM proposes an overview of organisations – taking into account all value streams which companies generate – while the business excellence criteria of the EFQM define the structure platforms of Kotler et al. (2001), and the BSC guarantees implementation, monitoring and enforcement.

Once developed, this model was adapted for the specific characteristics of technology-based companies (TBC), based on interviews with managers of these businesses.

Author Biography

  • Ana Clara Pastor Tejedor, School of Engineering and Architecture, University of Zaragoza, Department of Organisation and Business Management
    Doutor Professor Adjunto da ESGHT/Universidade do Algarve Administrador do site da Revista Encontros Científicos - Tourism & Management Studies Vice-Director do Curso Superior de Gestão Hoteleira da ESGHT/Universidade do Algarve

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Published

10.01.2024

Issue

Vol. 10 (2014): Special Issue

Section

Business/Management: Research Papers

License

Copyright (c) 2016 Tourism & Management Studies

Creative Commons License

This work is licensed under a Creative Commons Attribution-NoDerivatives 4.0 International License.

The journal retains published articles’ copyrights, but they are simultaneously licensed under the Creative Commons Attribution License (CC BY-NC-ND), which allows individuals’ to share the relevant papers as long as authorship and publication in this journal are duly acknowledged.

How to Cite

Pastor Tejedor, A. C., Pastor Tejedor, J., Navarro Elola, L., Sodhi, M., & Pérez Sancho, G. (2024). Creating a holistic excellence model adapted for technology-based companies. Tourism & Management Studies, 10, 7-18. https://tmstudies.net/index.php/ectms/article/view/611

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