Impact of the use of social networking sites on job performance: effect of digital competence
DOI:
https://doi.org/10.18089/tms.2024SI05Keywords:
Social Networking Sites, Job Performance, Digital competencies, social networks, digital skillsAbstract
This research examines the role that digital competence and the use of social networking sites (SNS) play in the workplace, focusing on female executives in the tourism sector. It analyzes the intersection between digital culture, technological innovation and its application in professional and everyday contexts. Despite the predominance of women in the sector, persistent gender gaps are observed in the workplace. It is argued that the domain of digital skills can act as a catalyst to mitigate these inequalities. The article offers an enriched definition of digital competence and examines its impact on job performance while addressing the risks and guidelines associated with the use of socio-digital networks. An analytical model is proposed to assess the job performance of female executives in tourism, focusing on digital technology and knowledge transfer. The results indicate a positive correlation between the versatile use of socio-digital networks and job performance. The importance of digital competence in the contemporary era is highlighted, and its implications for organizational culture, job satisfaction, academic performance and employee retention are discussed.
References
Abou-Shouk, M. L. (2013). Internet adoption by travel agents: a case of Egypt. International Journal of Tourism Research, 15(3), 298-312. https://doi.org/10.1002/jtr.1876
Acilar, A., & Sæbø, Ø. (2023). Towards understanding the gender digital divide: A systematic literature review. Global Knowledge, Memory and Communication, 72(3), 233-249. https://doi.org/10.1108/GKMC-09-2021-0147
Ahmad, N., Menegaki, A. N., & Al‐Muharrami, S. (2020). Systematic literature review of tourism growth nexus: An overview of the literature and a content analysis of 100 most influential papers. Journal of Economic Surveys, 34(5), 1068-1110. https://doi.org/10.1111/joes.12386
Ahmedshina, F. (2021). 21st Century skills and the new literacy: the gender gap. Mental Enlightenment Scientific-Methodological Journal, 3(03) 1-11. Retrieved from https://mentaljournal-jspu.uz/index.php/mesmj/article/view/94
Ali, M., Grabarski, M. K. & Konrad, A. M. (2022), Women in hospitality and tourism: a study of the top-down and bottom-up dynamics. International Journal of Contemporary Hospitality Management, 34(4), 1448-1469. https://doi.org/10.1108/IJCHM-05-2021-0551
Andreassen, C. (2014). Workaholism: An overview and current status of the research. Journal of Behavioral Addictions, 3, 1–11. https://doi.org/10.1556/JBA.2.2013.017
Arango-Morales, A. J, Delgado-Cruz, A., & Tamayo-Salcedo, A. L. (2020) Digital competence of tourism students: Explanatory power of professional training. European Journal of Investigation in Health, Psychology and Education, 10(1), 310-326. https://doi.org/10.3390%2Fejihpe10010024
Araújo-Vila, N., Otegui-Carles, A., & Fraiz-Brea, J. A. (2021). Seeking gender equality in the tourism sector: A systematic bibliometric review. Knowledge, 1(1), 12-24. https://doi.org/10.3390/knowledge1010003
Arregui Pabollet, E., Bacigalupo, M., Biagi, F., Cabrera Giraldez, M., et al (2019), The changing nature of work and skills in the digital age. In Gonzalez Vazquez, I., Milasi, S., Carretero Gomez, S., Napierala, J., Robledo Bottcher, N., Jonkers, K., & Goenaga Beldarrain, X. (eds.), EUR 29823 EN, Publications Office of the European Union, Luxembourg, 2019, ISBN 978-92-76-09207-0. https://dx.doi.org/10.2760/679150
Asadullah, M. A., Haq, M. Z. U., Wahba, K., Hashmi, S., Kim, H. M., & Hwang, J. (2021). Gender differences and employee performance: Evidence from the restaurant industry. Journal of Hospitality and Tourism Management, 48, 248-255. https://doi.org/10.1016/j.jhtm.2021.06.015
Assaf, A. (2018). The estimation and decomposition of tourism productivity. Tourism Management, 65, 131-142. https://doi.org/10.1016/j.tourman.2017.09.004
Aynalem, S., Birhanu, K., & Tesefay, S. (2016). Employment opportunities and challenges in tourism and hospitality sectors. Journal of tourism & Hospitality, 5(6), 1-5. https://doi.org/10.4172/2167-0269.1000257
Azzurra, R., & Salerno, I. (2020). The tourism gender gap and its potential impact on the development of the emerging countries. Quality and Quantity, 54(5-6), 1465-1477. https://doi.org/10.1007/s11135-019-00881-x
Babu, S., VR, H., & Subramoniam, S. (2020). Impact of social media on work performance at a technopark in India. Metamorphosis, 19(1), 59–71. https://doi.org/10.1177/0972622520962949
Baccarella, C. V., Wagner, T. F., Kietzmann, J. H., McCarthy I. P. (2018) Social media? It's serious! Understanding the dark side of social media. European Management Journal, 36(4), 431-438. https://doi.org/10.1016/j.emj.2018.07.002
Bouzas, A., & Reyes, G. (2019). Gestión del talento humano. Repositorio Universitario Instituto de Investigaciones Económicas UNAM. Retrieved from: http://ru.iiec.unam.mx/id/eprint/4805
Boyd, D., & Ellison, N. B. (2007). Social network sites: Definition, history, and scholarship. Journal of Computer-mediated Communication, 13(1), 210-230. https://doi.org/10.1111/j.1083-6101.2007.00393.x
Cachón-Rodríguez, G., Blanco-González, A., Prado-Román, C., & Del-Castillo-Feito, C. (2022). How sustainable human resources management helps in the evaluation and planning of employee loyalty and retention: Can social capital make a difference? Evaluation and Program Planning, 95, 102171. https://doi.org/10.1016/j.evalprogplan.2022.102171
Carvalho, S., & Carvalho, J. V. (2020). The implications of digital marketing and e-commerce in the tourism sector growth. In Advances in Tourism, Technology and Smart Systems: Proceedings of ICOTTS 2019, 161-170. Springer Singapore. https://doi.org/10.1007/978-981-15-2024-2_15
Chauhan, R. (2023). Impact of social media usage on job performance and employee retention: role of knowledge sharing and organizational commitment. Global Business and Organizational Excellence, 43(1), 19-34. https://doi.org/10.1002/joe.22185
Chernyshenko, O. S., & Stark, S. (2005). In Encyclopedia of Social Measurement. Retrieved from: https://www.sciencedirect.com/referencework/9780123693983/encyclopedia-of-social-measurement
Chiavenato, I. (2009). Administración de recursos humanos. El capital humano de las organizaciones. (6a ed.). Mc.Graw-Hill.
Chin, H., Marasini, D. P., & Lee, D. (2023). Digital transformation trends in service industries. Service Business, 17(1), 11-36. https://doi.org/10.7202/1092551ar
Chin, W. W. (1998). The partial least squares approach to structural equation modeling. Modern Methods for Business Research, 295(2), 295–336.
Colpron, A. M. (2022). From unknown to hypermediatized. In Françoise Dussart & Sylvie Poirier (Eds.), Contemporary Indigenous Cosmologies and Pragmatics, (pp. 133-156), De Gruyter. https://doi.org/10.1515/9781772125931
Cunha, J. A. C. da, & Urdan, A. T. (2023). Marketing and digital transformation. ReMark - Revista Brasileira De Marketing, 22(4), 1328–1335. https://doi.org/10.5585/remark.v22i4.25710
Curay-Túqueres, C. ., Poveda-Caicedo, D. ., & Beltrán-Ávalos , C. (2023). Efectos de las redes sociales en el desempeño laboral de los empleados del sector cooperativista. 593 Digital Publisher CEIT, 8(1-1), 21-29. https://doi.org/10.33386/593dp.2023.1-1.1598
Dehghani, E. & Fadavi, J. (2021) Analyzing the outcomes of utilizing virtual social networks in family ties. International Journal of Social Sciences, 11(3), 109-118.
Debasa, F. (2022). Digital well-being tourism in the fourth ındustrial revolution. Journal of Tourism, Sustainability and Well-Being, 10(3), 227-237. https://doi.org/https://doi.org/10.34623/c2f4-8b77
Deng, H., Duan, S.X., & Wibowo, S. (2023). Digital technology driven knowledge sharing for job performance. Journal of Knowledge Management, 27(2), 404-425. https://doi.org/10.1108/JKM-08-2021-0637
Dessler, G. & Varela, R. (2011). Administración de recursos humanos. Enfoque Iberoamericano (5a ed.). Pearson Educación.
Díez-Martín, F., Miotto, G., & Cachón-Rodríguez, G. (2022). Organizational legitimacy perception: Gender and uncertainty as bias for evaluation criteria. Journal of Business Research, 139, 426-436. https://doi.org/10.1016/j.jbusres.2021.09.073
Drahošová, M. & Balco, P. (2017). The analysis of advantages and disadvantages of use of social media in European Union. Procedia Computer Science, 109, 1005-1009. https://doi.org/10.1016/j.procs.2017.05.446
Duan, S.X., Deng, H. & Wibowo, S. (2023), Exploring the impact of digital work on work–life balance and job performance: a technology affordance perspective, Information Technology & People, 36(5), 2009-2029. https://doi.org/10.1108/ITP-01-2021-0013
Duroy, D., Gorse, P., & Lejoyeux, M. (2014). Characteristics of online compulsive buying in Parisian students Addict. Addictive Behaviors, 39(12), 1827–1830. https://doi.org/10.1016/j.addbeh.2014.07.028
Erdogan, K. (2020) Do women make better in tourism and hospitality? A conceptual review from a customer satisfaction and service quality perspective. Journal of Quality Assurance in Hospitality & Tourism, 21(4), 402-429. https://doi.org/10.1080/1528008X.2019.1672234
Fayaz, A., Ayaz, A., Amjad, I., & Abaid, U. Z. (2021). How socially anxious people become compulsive social media users: The role of fear of negative evaluation and rejection. Telematics and Informatics, 63(C). https://doi.org/10.1016/j.tele.2021.101658
Fazzolari, M., Petrocchi, M. (2018) A study on online travel reviews through intelligent data analysis. Information Technology & Tourism, 20(1–4), 37–58. https://doi.org/10.1007/s40558-018-0121-z
Ferrari, A., Punie, Y., & Redecke, C. (2012). Understanding digital competence in the 21st Century: An analysis of current frameworks. In Ravenscroft, A., Lindstaedt, S., Kloos, C.D., & Hernández-Leo, D. (Eds.), 21st Century Learning for 21st Century Skills (pp. 79-92), Springer.
Figueroa-Domecq, C., Palomo, J., Flecha-Barrio, M.D., et al. (2020).Technology double gender gap in tourism business leadership. Information Technology & Tourism, 22(1), 75–106. https://doi.org/10.1007/s40558-020-00168-0
Fitz- Oliveira, M., Wasgen, A. M., & Slongo, L. A. (2023). From the physical to the online environment: impacts of the digital transformation on consumer attitudes. ReMark - Revista Brasileira De Marketing, 22(4), 1474–1539. https://doi.org/10.5585/remark.v22i4.22327
Fulk, J., & Yuan, Y. C. (2013). Location, motivation, and social capitalization via enterprise social networking. Journal of Computer-Mediated Communication, 19(1), 20–37. https://doi.org/10.1111/jcc4.12033
García Sánchez, E., García Morales, V J., & Martín-Rojas, R. (2017). Do social networks and technological capabilities help knowledge management?, Journal of Technology Management & Innovation, 12(4), 65-69. http://dx.doi.org/10.4067/S0718-27242017000400007
Giermindl, L. & Strich, F. & Fiedler, M. (2017). Why do you NOT use the Enterprise Social Network? Analyzing Non-Users' reasons through the lens of Affordances. Completed Research Paper, 1-20. Retrieved from: http://aisel.aisnet.org/icis2017/SocialMedia/Presentations/25
González, M., Muñoz, P., & Álvarez, I. (2017). Factors which motivate the use of social networks by students. Psicothema, 29(2), 204-210. https://doi.org/10.7334/psicothema2016.127
Gremmen, M. C., Berger, C., Ryan, A. M., Steglich, C. E. G., Veenstra, R., & Dijkstra, J. K. (2019). Adolescents' friendships, academic achievement, and risk behaviors: Same-behavior and cross-behavior selection and influence processes. Child Development, 90(2), e192-e211. https://doi.org/10.1111/cdev.13045
Hair, J. F., Hult, G. T. M., Ringle, C. M. & Sarstedt, M. (2017). A primer on partial least squares structural equation modeling (PLS-SEM). 2nd Ed., Sage Publishing.
Hair, J., & Alamer, A. (2022). Partial least squares structural equation modeling (PLS-SEM) in second language and education research: Guidelines using an applied example. Research Methods in Applied Linguistics, 1(3), 100027. https://doi.org/10.1016/j.rmal.2022.100027
Han, S., Sörås, S., & Schjodt-Osmo, O. (2015). Governance of an enterprise social ıntranet ımplementation: The Statkraft case. 23rd European Conference on Information Systems : Proceedings. Presented at the 23rd European Conference on Information Systems, ECIS 2015, Münster, Germany, May 26-29, 2015. https://doi.org/10.18151/7217344
Heiss, R., Nanz, A., & Matthes, J. (2023). Social media information literacy: Conceptualization and associations with information overload, news avoidance and conspiracy mentality. Computers in Human Behavior, 148, 107908. https://doi.org/10.1016/j.chb.2023.107908
Hew, J., Leong, L., Wei-Han Tan, G., Lee, V., & Ooi, K. (2018). Mobile social tourism shopping: A dual-stage analysis of a multi-mediation model. Tourism Management, 66, 121-139, https://doi.org/10.1016/j.tourman.2017.10.005
IMCO, Centro de Investigación en política pública(2023). Mujeres en las Secretarías de Estado 2023. Retrieved from https://imco.org.mx/mujeres-en-las-secretarias-de-estado-2023
Indacochea, B. Á., Porraspita, D. A., & Ganchozo, B. I. (2018). El desempeño laboral: un problema social de la ciencia. Didasc@ lia: Didáctica y Educación, 9(2), 147-158. https://dialnet.unirioja.es/servlet/articulo?codigo=6596591
Jamal, H. J. (2018). Antecedents and consequences of social media adoption in travel and tourism: Evidence from customers and ındustry. International Science Index, Economics and Management Engineering, 10(2). https://doi.org/10.5281/zenodo.1112246
Jangao, A. & Doroteo, V., Soria, M. & Tindugan, Ma. (2024). Job performance of hospitality professionals. Journal of Tourism and Hospitality Studies, 2(1), 01-07. https://doi.org/10.32996/jths.2024.2.1.1
Karatsoli, M., & Nathanail, E. (2020). Examining gender differences of social media use for activity planning and travel choices. European Transport Research Review, 12(44). https://doi.org/10.1186/s12544-020-00436-4
Kasim, N. M., Fauzi, M. A., Wider, W., & Yusuf, M. F. (2022). Understanding social media usage at work from the perspective of social capital theory. Administrative Sciences, 12(4), 170. https://doi.org/10.3390/admsci12040170
Khan, M., Raya, R.P., & Viswanathan, R. (2022). Enhancing employee innovativeness and job performance through a culture of workplace innovation. International Journal of Productivity and Performance Management, 71(8), 3179-3204. https://doi.org/10.1108/IJPPM-09-2020-0466
Khera, P., Ogawa, S., Sahay, R., & Vasishth, M. (2022). Women in fintech: as leaders and users. International Monetary Found. Retrieved from: https://www.imf.org/en/Publications/WP/Issues/2022/07/15/Women-in-Fintech-As-Leaders-and-Users-520862
Krajčík, V., Novotný, O., Civelek, M., & Semrádová Zvolánková, S. (2023). Digital literacy and digital transformation activities of service and manufacturing SMEs. Journal of Tourism and Services, 14(26), 242–262. https://doi.org/10.29036/jots.v14i26.551
Krasnova, H. , Veltri, N. F. , Eling, N. & Buxmann, P. (2017). Why men and women continue to use social networking sites: The role of gender differences, The Journal of Strategic Information Systems, 26(4), 261-284. https://doi.org/10.1016/j.jsis.2017.01.004
Kümpel, A. S. (2022). Social media information environments and their implications for the uses and effects of news: The PINGS framework. Communication Theory, 32(2), 223–242. https://doi.org/10.1093/ct/qtab012
Kwahk, K. Y., & Park, D. H. (2016). The effects of network sharing on knowledge-sharing activities and job performance in enterprise social media environments. Computers in Human Behavior, 55(B), 826-839. https://doi.org/10.1016/j.chb.2015.09.044
Kyungsuk, H., Taegoo, T. K., Osman, M., & Gyehee, L. (2017). An exploration of the factors influencing social media continuance usage and information sharing intentions among Korean travellers. Tourism Management, 63, 170-178. https://doi.org/10.1016/j.tourman.2017.06.013
Lee, G., Shao, B. & Vinze, A. (2018). The role of ICT as a double-edged sword in fostering societal transformations. Journal of the Association for Information Systems, 19(3), 209-246. https://doi.org/10.17705/1jais.00490
Leon, R. D., Rodríguez-Rodríguez, R., Gómez-Gasquet, P., & Mula, J. (2017). Social network analysis: A tool for evaluating and predicting future knowledge flows from an insurance organization. Technological Forecasting and Social Change, 114, 103-118. http://dx.doi.org/10.1016/j.techfore.2016.07.032
Lepore, D., Dubbini, S., Micozzi, A., & Spigarelli, F. (2022). Knowledge sharing opportunities for Industry 4.0 firms. Journal of the Knowledge Economy, 13, 501-520. https://doi.org/10.1007/s13132-021-00750-9
Li, P. & Zhuo, Q. (2023). Emotional straying: Flux and management of women's emotions in social media. PLoS One, 18(12), e0295835. https://doi.org/10.1371/journal.pone.0295835
Lu, B., Guo, X., Luo, N., & Chen, G. (2015). Corporate blogging and job performance: Effects of work-related and nonwork-related participation. Journal of Management Information Systems, 32(4), 285-314. https://doi.org/10.1080/07421222.2015.1138573
Marsh & McLennan. (2019). Encuesta de percepción del riesgo cibernético en Latinoamérica 2019. Retrieved from: https://www.anuarioseguros.lat/admin/storage/files/MARSH_2.pdf
Martínez-Navalón, J. G., Gelashvili, V., & Saura, J. R. (2020). The impact of environmental social media publications on user satisfaction with and trust in tourism businesses. International Journal of Environmental Research and Public Health, 17(15), 5417. http://dx.doi.org/10.3390/ijerph17155417
Martínez-Navalón, J. G., Gelashvili, V., DeMatos, N. & Herrera-Enríquez, G. (2023). Exploring the impact of digital knowledge management on technostress and sustainability. Journal of Knowledge Management, 27(8), 2194-2216. https://doi.org/10.1108/JKM-07-2022-0544
Men, L. R., & Tsai, W. S. (2016). Public engagement with CEOs on social media: Motivations and relational outcomes. Public Relations Review, 42(5), 932-942. https://doi.org/10.1016/j.pubrev.2016.08.001
Men, L.R., Tsai, W.S., Chen, Z.F., & Ji, Y.G. (2018). Social presence and digital dialogic communication: engagement lessons from top social CEOs. Journal of Public Relations Research, 30(2), 1-17. http://dx.doi.org/10.1080/1062726X.2018.1498341
Meske, C., Wilms, K., y Stieglitz, S. (2019). Enterprise social networks as digital infrastructures-understanding the utilitarian value of social media at the workplace. Information Systems Management, 36(4), 350-367. https://doi.org/10.1080/10580530.2019.1652448
Milkovich, G. T., y Boudreau, J. W. (1994). Dirección y administración de recursos humanos: un enfoque de estrategia. In Milkovich, G. T., & Boudreau, J. W. (Eds.), Dirección y administración de recursos humanos: un enfoque de estrategia (pp. 722-722). Addison-Wesley Iberoamericana.
Millmore, M., Biggs, D., & Morse, L. (2007). Gender differences within 360-degree managerial performance appraisals. Women in Management Review, 22(7), 536–551. https://doi.org/10.1108/09649420710825715
Moyano-Castolo, L. M., Mendoza-Castillo, R., Faugier-Fuentes, E., & Barajas-Portas, K. (2022). Desempeño laboral en mujeres ejecutivas del sector turístico: uso de redes sociales y competencias digitales. The Anáhuac journal, 22(1), 118-150. https://doi.org/10.36105/theanahuacjour.2022v22n1.05
Neidhardt J, Werthner H (2018). IT and tourism: still a hot topic, but do not forget IT. Information Technology & Tourism, 20(1–4), 1–7. https://doi.org/10.1007/s40558-018-0115-x
Nunnally, J. C. (1978). Psychometric theory. McGraw-Hill.
Ochoa, P., Jáuregui, K., Gomes, T., Ruiz B., & Lasio V. (2017). Las competencias laborales en el mercado de profesionales de América latina: ¿Qué destrezas demandarán las empresas del futuro en Chile, Colombia, Ecuador y el Perú. ESAN Ediciones.
Ochoa Pacheco, P. & Coello-Montecel, D. (2023). Does psychological empowerment mediate the relationship between digital competencies and job performance?. Computers in Human Behavior, 140, 107575, https://doi.org/10.1016/j.chb.2022.107575
Organización Mundial del Turismo (2021). Informe mundial sobre las mujeres en el turismo (2a ed.). OMT, Madrid. https://doi.org/10.18111/9789284422753
Oyesomi, K., Okorie, N., Omole, F., M., & Smith, A. (2014). How sociable are women on social media? An experiential study on Nigerian women. International Journal of Research in Social Sciences, 4(2), 57-72.
Ozimek, P., Brailovskaia, J., Bierhoff, H., & Rohmann, E. (2024). Materialism in social media – more social media addiction and stress symptoms, less satisfaction with life. Telematics and Informatics Reports, 13, 100117. https://doi.org/10.1016/j.teler.2024.100117
Panas, G., Vasiliadou, S., & Halkiopoulos, C. (2020). Data analysis evaluation of web technologies enhancing communication in tourism ındustry: Case study in Kefalonia Island. In V. Katsoni & T. Spyriadis (edc.), Cultural and Tourism Innovation in the Digital Era. Proceedings in Business and Economics (pp. 171-187), Springer. https://doi.org/10.1007/978-3-030-36342-0_14
Pelletier, M. J., Krallman, A., Adams, F. G., & Hancock, T. (2020). One size doesn't fit all: A uses and gratifications analysis of social media platforms: An international journal. Journal of Research in Interactive Marketing, 14(2), 269-284. https://doi.org/10.1108/JRIM-10-2019-0159
Pencarelli, T. (2020). The digital revolution in the travel and tourism industry. Information Technology & Tourism, 22, 455–476. https://doi.org/10.1007/s40558-019-00160-3
Pettersson, F. (2018). On the issues of digital competence in educational contexts – a review of literature. Education and Information Technologies, 23, 1005–1021. https://doi.org/10.1007/s10639-017-9649-3
Polanco-Diges, L., Ramón Saura, J., & Pinto, P. (2022, September 30). Setting the relationship between human-centered approaches and users' digital well-being: A review. Journal of Tourism, Sustainability and Well-Being, 10(3), 148-171. https://doi.org/https://doi.org/10.34623/8pjt-1c64
Pontes, A., & Ramos, C. M. Q. (2023, June 30). How does social media influence the behaviour of hotel consumers?. Journal of Tourism, Sustainability and Well-Being, 11(2), 116-135. https://doi.org/https://doi.org/10.34623/784k-qg19
Porat, E. B. (2018). Measuring digital literacies: Junior high-school students' perceived competencies versus actual performance. Computers and Education, 126, 23-26.
Prihananto, P., Persada, S. F., & Larasati, I. K. (2022). Determinant of social media usage on organization: Analysis of millennial employee of telecommunication company in Surabaya. Benefit: Jurnal Manajemen Dan Bisnis, 7(1), 9-23. https://doi.org/10.23917/benefit.v7i1.18063
Rajahonka, M., & Villman, K. (2019). Women managers and entrepreneurs and digitalization: On the verge of a new era or a nervous breakdown? Technology Innovation Management Review, 9(6), 14-24. https://doi.org/10.22215/timreview/1246
Rebollo-Catalán, Á., Mayor-Buzón, V., & García-Pérez, R. (2017). Competencias digitales de las mujeres en el uso de las redes sociales virtuales: diferencias según perfil laboral. Revista de Investigación Educativa, 35(2), 427-444. https://doi.org/10.6018/rie.35.2.270881
Reyes, M. E.S., Morales, B. C. C, Javier G. E., et al. (2022). Social networking use across gender: Its association with social connectedness and happiness amidst the COVID-19 pandemic. Journal of Technology in Behavioral Science, 7(3), 396-405. https://doi.org/10.1007/s41347-022-00262-6
Riemer, K., & Johnston, R. (2017). Clarifying ontological inseparability with Heidegger's analysis of equipment. Management Information Systems Quarterly, 41(4), 1059–1081. https://doi.org/10.25300/MISQ/2017/41.4.03
Ringle, C. M., Wende, S., & Becker, J.-M. (2022). SmartPLS 4. Oststeinbek: SmartPLS GmbH, Retrieved from: http://www.smartpls.com
Roth, P. L., Purvis, K. L., & Bobko, P. (2012). A meta-analysis of gender group differences for measures of job performance in field studies. Journal of Management, 38(2), 719-739. https://doi.org/10.1177/0149206310374774
Sakshi, T., U., Ertz, M., & Ban, H. (2020). Social vacation: Proposition of a model to understand tourists' usage of social media for travel planning. Technology in Society, 63, 101438 https://doi.org/10.1016/j.techsoc.2020.101438
Santana, S. & Pérez Rico, C. (2023). Dynamics of organizational climate and job satisfaction in healthcare service practice and research: a protocol for a systematic review. Frontiers in Psychology, 14, 1186567. https://doi.org/10.3389%2Ffpsyg.2023.1186567
Shawky, S., Kubacki, K., Dietrich, T., & Weaven, S. (2020). A dynamic framework for managing customer engagement on social media. Journal of Business Research, 121, 567-577. https://doi.org/10.1016/j.jbusres.2020.03.030
Shmueli, G., Sarstedt, M., Hair, J. F., Cheah, J. H., Ting, H., Vaithilingam, S., & Ringle, C. M. (2019). Predictive model assessment in PLS-SEM: guidelines for using PLSpredict. European Journal of Marketing, 53(11), 2322-2347. https://doi.org/10.1108/EJM-02-2019-0189
Siddoo, V., Sawattawee, J., Janchai, W. & Thinnukool, O. (2019) An exploratory study of digital workforce competency in Thailand. Heliyon, 5(5), e01723. https://doi.org/10.1016/j.heliyon.2019.e01723
Silva, C. (2019). Toxic media on women leadership Jesuit European Social Center. Retrieved from: https://jesc.eu/toxic-media-on-women-leadership/
Song, Q., Wang, Y., Chen, Y. , Benitez, J. & Hu, J. (2019). Impact of the usage of social media in the workplace on team and employee performance. Information & Management, 56(8), 103160. https://doi.org/10.1016/j.im.2019.04.003
Soomro, B. A., & Shah, N. (2019). Determining the impact of entrepreneurial orientation and organizational culture on job satisfaction, organizational commitment, and employee's performance. South Asian Journal of Business Studies, 8(3), 266-282. https://doi.org/10.1108/sajbs-12-2018-0142
Stachová, K., Stacho, Z., Cagáňová, D., & Stareček, A. (2020). Use of digital technologies for intensifying knowledge sharing. Applied Sciences, 10(12), 4281. https://doi.org/10.3390/app10124281
Statista (2022). Percentage of global population accessing the Internet from 2019 to 2022, by gender. Retrieved from: https://www.statista.com/statistics/1362981/share-of-internet-users-worldwide-by-gender
Statista (2023). Distribution of internet users in Mexico as of May 2023, by gender. Retrieved from https://www.statista.com/statistics/278047/gender-distribution-of-internet-users-in-mexico/
Tankovic, A. C., Kapeš , J., & Benazić , D. (2023). Measuring the importance of communication skills in tourism. Economic Research-Ekonomska Istraživanja, 36(1), 460-479. https://doi.org/10.1080/1331677X.2022.2077790
The World Bank Group. (2017). Tourism for development. Women and tourism. Designing for inclusion. Washington, DC, US: The World Bank Group. Retrieved from http://documents1.worldbank.org/curated/en/401321508245393514/pdf/120477-WP-PUBLIC-Weds-oct-18-9am-ADD-SERIES-36p-IFCWomenandTourismfinal.pdf
Thommandru, A., Espinoza-Maguiña, M., Ramirez-Asis, E., Ray, S., Naved, M., & Guzman-Avalos, M. (2023). Role of tourism and hospitality business in economic development. Materials Today: Proceedings, 80(3), 2901-2904. https://doi.org/10.1016/j.matpr.2021.07.059
Topaloglu, M., Caldibi, E., & Oge, G. (2016). The scale for the individual and social impact of students' social network use: The validity and reliability. Computers in Human Behavior, 61, 350-356. https://doi.org/10.1016/j.chb.2016.03.036
Tvenge, N., Martinsen, K. (2018) Integration of digital learning in industry 4.0. Procedia Manufacturing, 23, 261-266. https://doi.org/10.1016/j.promfg.2018.04.027
United Nation Women (2020). From insight to action, gender equality in the wake of Covid-19. United Nation Women. Retrieved from: https://www.unwomen.org/en/digital-library/publications/2020/09/gender-equality-in-the-wake-of-covid-19
United Nation Women (2023). Women in politics map. United Nation Women. Retrieved from: https://www.unwomen.org/sites/default/files/2023-05/Women-in-politics-2023-es.pdf
United Nations Organization, UNO (2022). Innovation and technological change, and education in the digital age for achieving gender equality and the empowerment of all women and girls 2022. United Nations Organization. Retrieved from: https://www.unwomen.org/sites/default/files/2023-02/230213%20BLS22613%20UNW%20CSW67.v04%20%282%29.pdf
United Nations Organization, UNO (2023). Women in politics 2023. United Nations Organization. Retrieved from https://www.unwomen.org/en/digital-library/publications/2023/03/women-in-politics-map-2023
United Nations Organization, UNO (2023). Progress on the sustainable development goals. The Gender snapshot 2023. United Nations Organization. Retrieved from: https://www.unwomen.org/en/digital-library/publications/2023/09/progress-on-the-sustainable-development-goals-the-gender-snapshot-2023
United Nations Organization, UNO (2019). We are the global champion for gender equality. United Nations Organization. Retrieved from www.unwomen.org
Van Laar, E., Van Deursen, A., Van Dijk, J., & De Haan, J. (2017). The relation between 21st-century skills and digital skills: A systematic literature review. Computer and Human Behavior, 72, 577-588. https://doi.org/10.1016/j.chb.2017.03.010
Vasconcelos, S., & Balula, A. (2019). Do you speak digital – A literature review on language and digital competences in tourism education. Tourism in Southern and Eastern Europe, 5, 729-737. https://doi.org/10.20867/tosee.05.32
Verduyn, P., Gugushvili, N., Massar, K., Täht, K., & Kross, E. (2020). Social comparison on social networking sites. Current Opinion in Psychology, 36,2-37. https://doi.org/10.1016/j.copsyc.2020.04.002
World Tourism Organization (2019). Global Report on Women in Tourism – Second Edition, UNWTO, Madrid. https://doi.org/10.18111/9789284420384
Yang, X., Ye, H. & Wang, X. (2021) Social media use and work efficiency: Insights from the theory of communication visibility. Information & Management, 58(4), 103462. https://doi.org/10.1016/j.im.2021.103462
Zhang, J., & Zhang, Y. (2020). Tourism and gender equality: An Asian perspective. Annals of Tourism Research, 85, 103067. https://doi.org/10.1016/j.annals.2020.10306
Downloads
Published
Issue
Section
License
Copyright (c) 2024 Tourism & Management Studies
This work is licensed under a Creative Commons Attribution-NoDerivatives 4.0 International License.
The journal retains published articles’ copyrights, but they are simultaneously licensed under the Creative Commons Attribution License (CC BY-NC-ND), which allows individuals’ to share the relevant papers as long as authorship and publication in this journal are duly acknowledged.
