Editors: José António C. Santos, Margarida Custódio Santos, Alfonso Vargas Sánchez
Table of Contents
Tourism/Hospitality: Research Papers
| Factors that affect perceptions of tourism resources’ value: the case of the Caminito del Rey | |
| Ismael P. Soler, German Gemar | 7-16 |
| Ruminative thought style and workplace ostracism’s effects on hotel employees’ turnover intention: the mediating effect of organisational identification | |
| Nuray Turkoglu, Ali Dalgic | 17-26 |
Business/Management: Research Papers
| Validation of a measurement scale of service quality, image, customer satisfaction and loyalty in traditional trade | |
| Cláudia Miranda Veloso, Ana Paula Monte | 27-35 |
| Organisational resilience: a proposal of an integrated model and research agenda | |
| Cristina Chaves Goldschmidt, Kely César Martins de Paiva, Hélio Arthur Reis Irigaray | 37-46 |