Satisfaction, loyalty and collectivism in cultural destinations
Keywords:
Cultural destination, emotion, expectations, disconfirmation, tourist satisfactionAbstract
Many studies have analyzed the impact of destination image ontourist satisfaction and loyalty, including different mediating
variables both affective and cognitive. This article will attempt
to determine whether the representative model of visitors'
future behavior (satisfaction and loyalty), viewed in terms of
expectations, disconfirmation, satisfaction, emotions and loyalty,
follows a universal common pattern or whether that behavior
actually differs, when the model is applied to cultural
destinations offering different attractions. The conclusion is that
there is a different pattern for urban cultural destinations which
include beaches among their attractions.
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Published
24.10.2013
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Section
Tourism/Hospitality: Research Papers
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The journal retains published articles’ copyrights, but they are simultaneously licensed under the Creative Commons Attribution License (CC BY-NC-ND), which allows individuals’ to share the relevant papers as long as authorship and publication in this journal are duly acknowledged.
How to Cite
Rey Moreno, M., Medina Molina, C., & Rufín Moreno, R. (2013). Satisfaction, loyalty and collectivism in cultural destinations. Tourism & Management Studies, 9(2), 44-49. https://tmstudies.net/index.php/ectms/article/view/582