Editors: José António C. Santos, Margarida Custódio Santos, Alfonso Vargas Sánchez
Table of Contents
Tourism/Hospitality: Research Papers
| The interactive effects of extrinsic and intrinsic motivations on service recovery performance: the mediating role of self-efficacy | |
| Yanni Zhu, Yixuan Wang, Baoyi Song, Qiaoyan Feng, Huiying Lin, Juan Tang | 7-22 |
| Delivering the European Skills Agenda: the importance of social skills for a sustainable tourism and hospitality industry | |
| Sheena Carlisle, Stanislav Ivanov, Pilar Espeso-Molinero | 23-40 |
Business/Management: Research Papers
| The role of internal marketing on employees' attitudes and behaviors of Local Public Sector Organizations | |
| Ana Paula Rodrigues, Marta Barreira, Carlos Rui Madeira, Isabel Vieira | 41-57 |
| The influence of workplace bullying on the performance of hotel employees: the mediating role of emotional intelligence and psychological resilience | |
| Kamal Adewole Odunjo-Saka, Banji Rildwan Olaleye, Eric Sarpong, Abdurrashid Ibrahim, Jonathan Olusegun Adedokun | 59-71 |
Applied Cultural Studies: Research Papers
| Self-disclosure and trust in the shared economy: a cross-cultural comparison | |
| Peter Broeder | 73-82 |