Vol 19, No 3 (2023)

Editors: José António C. Santos, Margarida Custódio Santos, Alfonso Vargas Sánchez

Table of Contents

Tourism/Hospitality: Research Papers

The interactive effects of extrinsic and intrinsic motivations on service recovery performance: the mediating role of self-efficacy PDF
Yanni Zhu, Yixuan Wang, Baoyi Song, Qiaoyan Feng, Huiying Lin, Juan Tang 7-22
Delivering the European Skills Agenda: the importance of social skills for a sustainable tourism and hospitality industry PDF
Sheena Carlisle, Stanislav Ivanov, Pilar Espeso-Molinero 23-40

Business/Management: Research Papers

The role of internal marketing on employees' attitudes and behaviors of Local Public Sector Organizations PDF
Ana Paula Rodrigues, Marta Barreira, Carlos Rui Madeira, Isabel Vieira 41-57
The influence of workplace bullying on the performance of hotel employees: the mediating role of emotional intelligence and psychological resilience PDF
Kamal Adewole Odunjo-Saka, Banji Rildwan Olaleye, Eric Sarpong, Abdurrashid Ibrahim, Jonathan Olusegun Adedokun 59-71

Applied Cultural Studies: Research Papers

Self-disclosure and trust in the shared economy: a cross-cultural comparison PDF
Peter Broeder 73-82