Anjos, Francisco Antonio dos, University of the Vale do Itajaí – Univali, Post-graduate Programme in Tourism and Hospitality – Research group for Planning and Management of Tourism Venues, Brazil

• Vol 10, No 1 (2014) - Tourism/Hospitality: Research Papers
  Satisfaction in hospitality on TripAdvisor.com: An analysis of the correlation between evaluation criteria and overall satisfaction
  Abstract  PDF