VELOSO, Cláudia Miranda; MONTE, Ana Paula. Validation of a measurement scale of service quality, image, customer satisfaction and loyalty in traditional trade. Tourism & Management Studies, [S. l.], v. 15, n. 3, p. 27–35, 2019. Disponível em: https://tmstudies.net/index.php/ectms/article/view/1161.. Acesso em: 28 apr. 2024.