Vol. 14 (2018): Special Issue on Hospitality

Tourism/Hospitality: Research Papers

• A proposal for measuring hotels’ managerial responses to User-Generated-Content Reviews

  Javier Perez-Aranda, María Vallespín Arán, Sebastian Molinillo

  7-16

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• Measuring and analysing standardisation in the Hungarian hotel sector

  Petra Gyurácz-Németh

  17-24

  • PDF

• Software as a Service: An effective platform to deliver holistic Hotel Performance Management systems

  Nuno Antonio, Francisco Serra

  25-35

  • PDF

• Internal marketing and job satisfaction in hotels in Via Costeira, Natal, Brazil

  Carlos Peixeira Marques, Carmem Teresa Leal, Carla Susana Marques, Breno Tinoco Cabral

  36-42

  • PDF

• Validation of the Hospitality Culture Scale in the context of hotel industry

  Adriana Lopes Fernandes, Bráulio Alexandre Barreira Alturas, Raul Manuel Silva Laureano

  43-52

  • PDF

• Satisfaction and loyalty in the all-inclusive system in Cape Verde

  Juan Antonio Jimber Del Rio, Jesus Claudio Pérez Gálvez, Francisco Orgaz Agüera, Virginia Navajas Romero, Tomás López-Guzmán

  53-62

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• Online hotel ratings and its influence on hotel room rates: the case of Lisbon, Portugal

  Conceição Castro, Fernanda A. Ferreira

  63-72

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• Capital structure of portuguese hotel firms: a structural equation modelling approach

  Fernanda Matias, Leonor Salsa, Carlos Afonso

  73-82

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• Neural network analysis for hotel service design in Madrid: the 3ps methodology and the frontline staff

  Sandra Flores-Ureba, Javier De Esteban-Curiel, Mª Luisa Delgado-Jalón, José Ángel Rivero-Menéndez

  83-94

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