The effect of ruminative thought style and workplace ostracism on turnover intention of hotel employees: The mediating effect of organizational identification
The primary aim of this paper is to reveal the effects of the ruminative
thought style and workplace ostracism on hotel employees’ turnover
intention. In addition, the effect of the ruminative thought style and
workplace ostracism on hotel employees’ turnover intention through
the mediator role of organizational identification was investigated in
this study. The data were collected by convenience sampling between
1 June and 1 October 2018 from the employees of the twelve 5-star
hotel businesses in Bodrum, Turkey, yielding 432 valid survey forms.
The results showed that ruminative thought style and workplace
ostracism increase the turnover intention of hotel employees while
organizational identification decreases it. In addition, organizational
identification plays a mediating role between a ruminative thought
style and turnover intention. Thus, we recommend to the managers
that they should create a good working environment, support and
participate in social activities with their team, make their employees
feel that they are a part of the organization and always state that they
value their team.
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