Competitiveness of tourist destinations: demand and performance factors

Authors

Keywords:

Brazil, tourism, competitiveness, critical incident technique, destination performance

Abstract

This study sought to determine whether tourists and experts have different views on factors that impact tourism in destinations. A qualitative approach was applied using the critical incident technique, which allows respondents to express their specific needs and expectations. The data were collected through open-ended questions. The answers were recorded, and notes were taken about the interviewees and their narratives’ most relevant aspects. The data were then submitted to content analysis and examined by applying the Brazilian competitiveness model. A total of 77 interviews were processed, and 209 critical incidents were identified. The results show that half the critical incidents do not fit into the analysis categories in the Brazilian competitiveness model, so nine ‘new categories’ emerged from the process. Thus, differences exist between visitors’ and experts’ perspectives on what is more important about tourism in destinations.

Author Biographies

  • Carlyle Tadeu Falcão de Oliveira, Universidade do Estado do Rio de Janeiro - UERJ

    Ph.D. in Administration from EBAPE-FGV

    Professor at the Rio de Janeiro State University - UERJ

  • Deborah Moraes Zouain, Universidade do Grande Rio - UNIGRANRIO

    Ph.D. in Production Engineering from COPPE/UFRJ

    Professor at the University of Grande Rio - UNIGRANRIO

  • André Luís Faria Duarte, Comissão Nacional de Energia Nuclear - CNEN Universidade do Grande Rio - UNIGRANRIO
    Analista em C&T na Comissão Nacional de energia Nuclear - CNEN

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Published

31.10.2019

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Section

Tourism/Hospitality: Research Papers

How to Cite

Competitiveness of tourist destinations: demand and performance factors. (2019). Tourism & Management Studies, 15(4), 17-26. https://www.tmstudies.net/index.php/ectms/article/view/1136

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